eCommerce
Optimise Your
Workforce at the
Speed of
ecommerce
Workforce at the
Speed of
ecommerce
Precision Labour
Planning for
Unpredictable Order
Flows

eCommerce
Optimise Your
Workforce at the
Speed of
ecommerce
Workforce at the
Speed of
ecommerce
Precision Labour
Planning for
Unpredictable Order
Flows

How do you keep up with your customers?
Ecommerce fulfilment moves fast – it’s high-volume, high-risk, and always on.
Overnight order build-ups, underused teams, flash-sale spikes, and the constant tide of returns push your people to their limits.
Predyktable puts you back in control – with
AI‑powered labour planning that flexes in real
time, no matter what ecommerce throws at you.
What makes ecommerce fulfilment so challenging?
Overnight order surges
Orders land outside core hours – evenings, weekends, overnight. That leaves a backlog for your early shift and heaps pressure on throughput and SLAs from the get-go.
Stranded labour hours & costly overtime
Teams are underused during quiet spells, then rushed off their feet during spikes – sometimes all in the same shift. Poor forecasting leads to wasted hours, stress, and expensive overtime. It doesn’t have to be this way – Predyktable helps you plan smarter.
Flash-sale and viral demand spikes
Promotions and trends can triple volume in under an hour. Without a plan, it means scrambling for cover, missed cut-offs, and more mistakes.
High returns burden
Returns often match 20%+ of outbound volume. Processing them strains your team, clogs up space, and risks inventory errors – all without bringing in revenue.
Last-mile coordination pressure
Carrier cut-offs won’t wait. Prioritisation is key – if work isn’t sequenced right, delivery promises slip. Efficiency alone isn’t enough anymore.
Predyktable optimises your workforce for every shift
Predict Demand –
precisely and early
Our AI reads thousands of signals – from order data and weather to promos and public events – to forecast demand and staffing needs in 15-minute windows, days and even weeks in advance.
- Forecast overnight volume by shift
- Prepare for promos with confidence
- Spot quiet periods and avoid overstaffing
Plan Smart –
not just harder
Use accurate forecasts to create flexible, shift-by-shift labour plans. With Predyktable, you get the right people, with the right skills, exactly when you need them.
- Cut idle hours and boost productivity
- Depend less on last-minute temps
- Reduce overtime and missed targets
Orchestrate by
skills & SLA
Connect people to the work that matters most. Predyktable allocates tasks based on skills and priority – so everything moves more smoothly.
- Balance outbound, returns, and B2B
- Assign skilled hands to fragile or complex orders
- Prioritise urgent orders for same-day cut-offs
Respond
in real time
Things change and, when they do, Predyktable flexes with you. From no-shows to volume spikes, the platform helps you stay ahead, while still giving you full control.
- Shift roles dynamically as things evolve
- Reassign teams across zones instantly
- Catch problems before they hit your SLAs
What Makes Us Different
Challenge | Retail Reality | Our Response |
Unpredictable daily volume | Orders spike without warning, overwhelming static shift patterns. | AI-driven forecasts in 15-minute increments help you plan ahead – and adapt fast. |
Stranded labour hours & overtime | Idle time gives way to panic and costly overtime. | Dynamic planning matches staffing to workload – in real time. |
Promo chaos | Viral demand floods operations. | Automated alerts and ready-to-go surge plans help you stay calm and stay on top. |
Returns drains operations | High returns put pressure on labour and space. | Smart task allocation balances returns and outbound flows without burnout. |
High churn and skills gaps | High turnover slows things down. | Skills-based scheduling builds a more flexible, confident team. |
Cut-off pressure | Missed picks = missed promises. | Built-in shift monitoring and automatic alerts. |
A workforce solution that works for everyone in ecommerce fulfilment
Predyktable gives you the foresight, flexibility, and confidence to stay ahead – supporting performance without overburdening your people.
- Balance Labour and Cost Without Sacrificing Speed
Align staffing to real demand, avoid unplanned overtime, and reduce temp spend – all while keeping pace with SLAs. - Respond in Real Time to Real Change
Whether it’s a viral promo or short-notice sick leave, stay agile with labour plans that adjust instantly. - Build Skills and Flexibility Into Your Team
Encourage cross-skilling across pick, pack, dispatch, and returns, so your people feel valued, and your operations stay resilient.
Ready to see what agentic AI can do for your supply chain?
Let’s talk. Book a demo or drop us a line – we’d love to show you how it works.

You don’t need another dashboard.
You need a system that thinks ahead.
Contact us to find out more about how we can help you stay in control, cut through the noise, and deliver on your customer promise – even when things change fast.